Help · 1krNote

Microphone or camera access is off

The voice assistant needs the microphone; showing it things needs the camera. The phone asks the first time. If you said no:

On iPhone: "Microphone access is off. Turn it on in Settings > 1krNote." or "Camera access is off. Turn it on in Settings > 1krNote.". Open the iPhone's Settings → 1krNote and turn on Microphone or Camera.

On Android: open Settings → Apps → 1krNote → Permissions and allow Microphone or Camera. 1krNote also asks again when you start a voice chat.

"The microphone could not be started.": another app may be using the microphone (a call, a voice recorder, a video app). Close it and try again.

Using the camera in a chat: tap Camera on first, then Look to show one picture, or turn on Live: on to stream. "Enable the camera first to stream vision." or "Camera not ready. Enable the camera first." means the camera wasn't on yet: turn it on and wait a moment.

The microphone is only used during a voice chat or a voice memo, and the camera only while you turn it on.

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Didn't find an answer? Write to support@1kr.uk.