1kr Help
Ask how to use 1krBlocker or 1krNote, what a message means, or how to manage your 1kr account.
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Answers about 1krBlocker, 1krNote and your 1kr account.
1krBlocker
- Attachments: isolated, preview, open with, export
- Blocking a range of numbers (e.g. a country)
- Check your existing messages for scams
- Choosing where reports go
- Clearing history or quarantine
- Creating a rule (Simple, Sender, Advanced)
- Deleting conversations and messages
- Donating messages, and deleting donations
- Exporting everything (password-protected file)
- Importing and exporting rules
- Link your phone to your 1kr account
- Make 1krBlocker your SMS app (and why it has to be)
- Moving quarantined messages to the phone's message store
- Notification sounds and channels
- Opening a link safely (the link preview)
- Reporting a scam text (7726, CERT Polska)
- Switching back to another SMS app (and your quarantined messages)
- Testing a rule before saving it
- The daily summary notification
- The threat database and updating it
- Theme and appearance
- Trusted and blocked senders
- A real message ended up in quarantine
- A safe message was flagged: what to do
- A scam got through: what to do
- An app can see or control your screen" and Play Protect warnings
- Deep check results and messages
- Google Play couldn't verify this phone
- Multimedia message couldn't be downloaded
- Not sent" / sending problems
- Notifications are off
- Online link checks aren't working
- Protection is off" / "isn't your SMS app
- Rule editor messages ("This pattern isn't valid"…)
- There's no reporting number for your country yet
- This device can't use 1krBlocker as its SMS app
- This phone was removed from your account
- We couldn't fully check this message
- Your plan covers fewer phones than are linked
- Be careful. Tap for details" on a message
- Blocking numbers on the whole phone (calls too)
- Blocking very likely scams automatically
- Checking links online (Google Safe Browsing)
- Create a rule from this decision?
- Deep checking uncertain messages automatically
- Dual-SIM phones and message length
- Following short links: what it does and the risk
- Hiding message screens from screenshots
- How long quarantined messages are kept; the trash
- How to spot a scam text yourself
- Quarantine filters: Suspicious, High, Dangerous, Blocked
- Reading the "Why?" screen
- Relaxed, Balanced or Strict: which protection level
- Risk levels: Safe, Low risk, Suspicious, High risk, Dangerous
- Rule order, "stop checking other rules", re-checking quarantine
- Security history and its filters
- The Security tab: counts and protection status
- The permissions 1krBlocker asks for, and why
- The sponsored card
- Threat lists and known scam senders
- What 1krBlocker does
- What Deep check is and what is sent
- What is checked on the phone, and what can leave it
- What quarantine is
- What rules are: yours, templates, learned
- What the attachment reasons mean
- What the link reasons mean (short link, lookalike, IP address…)
- What the message reasons mean (urgency, payment, codes…)
- What the sender reasons mean (unknown, foreign, first contact…)
- Why chat features (RCS) turn off
- Why copied text has unclickable links
- Why links aren't tappable
- Why risky messages make no sound; the daily summary
1krNote
- Assistants (personas), custom instructions and voice language
- Calling, texting or e-mailing from a note
- Creating a note: text, priority, date and time
- Creating an account on iPhone
- Creating notes and reminders by voice
- Deleting your account from the app
- Editing and deleting notes
- Finding notes by asking ("What did I note about…?")
- Phone number and e-mail in a note; choosing from contacts
- Photos, videos and voice memos in a note
- Screen and audio alerts
- Sending a note by SMS or e-mail with the AI
- Sharing a note
- Showing the AI something with the camera
- Starting and ending a voice chat
- Subscribing on iPhone (App Store), restoring purchases
- The AI said something wrong: reporting it
- The calendar and moving between days
- Using the AI with your own Gemini key (Starter)
- AI messages (not included, daily limit, can't connect)
- All phones your plan covers are signed in" / moving to a new phone
- Connecting to embedding service…" and search sync
- Microphone or camera access is off
- Moved to a new phone twice in the last 30 days
- Reminders don't arrive
- Sign-in messages (wrong password, code, too many attempts)
- Subscription messages on iPhone (pending, linked to another account…)
- This copy of 1krNote couldn''t be verified
- This phone was signed out
- Call Mark Sutton": the AI and your contacts
- Notes that expire after 2 or 7 days
- Plans on Android (on the website)
- The 250-word limit
- The AI consent screen (iPhone)
- The sponsored card in the to-do list
- What 1krNote does
- What the AI sends, to whom
- What the AI voice assistant can do
- Where notes are stored; changing phones
Your 1kr account
- Adding your own AI key (Gemini or OpenAI)
- Buying a plan on the website
- Changing your password
- Contacting support
- Creating an account and confirming your e-mail
- Deleting your account
- Downloading your data
- Forgot your password
- Managing or cancelling a subscription
- Two-step sign-in: turning it on and off
- Your phones: linking, limits and removing
- Can't sign in on the website
- Payment messages ("already have a subscription"…)
- The confirmation or reset e-mail didn't arrive
- Your subscription still renews" when deleting
- Bought on iPhone or on the website: where to manage it
- One 1kr account for 1krBlocker and 1krNote
- One Starter for both apps
- Refunds: 14-day money-back guarantee
- Starter free with your own AI key
- The affiliate programme
- The creator programme (sponsored cards for your followers)
- The plans for each app
- What 1kr keeps about you
- What your own key costs, and the provider's free tier
Still stuck? Write to support@1kr.uk.